SAP CRM Online Training in Hyderabad
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Course Structure
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Course's Key Highlights
- Over View Of CRM Architecture
- Business Partner
- Bp Roles & Grouping, Bp Relationships
- Organizational Management
- Organizational Model, Org Determination
- Territory Management
- Territory Hierarchy Levels
- Product Master
- Attributes & Set Type, Hierarchies & Categories,
- Maintain Product
- Transactional Processing
- Business Transactions
- Item Category
- Activity Management
- Business Activities
- Task
- Partner Processing
- Partner Functions, Access Sequence,
- Partner Determination Procedure,
- Text Determination Procedure
- Text Object, Text Type
- Actions
- Action Profile, Condition
- Pricing
- Condition Techniques And Condition Types
- Billing
- Billing Unit, Billing Type, Billing Document
- Middleware
- Object Management
- Bdoc Modeler, Bdoc Messages
- Administration Console
- Bdoc Types,
- Initial Load, Delta Load & Synchronization
- Data Integration Between R/3 & CRM
- Web Ui Configuration
- Business Roles In CRM
Marketing
- Marketing Planner & Campaign Management
- Marketing Calendar
- Interaction Object
- Personalized Mail Forms
- Customer Segmentation
- Product Proposals
- Campaign Automation
- External List Management
- Lead Management
Sales
- Sales Activities
- Opportunity Management
- Sales Cycle, Tools - Buying Center
- Sales Agent
- Copying Controls
- Quotation Management
- Order Management
- Special Functions In Quotation And Order Management
- Contract Management
Service
- Service Master Data
- Installed Base Management
- Service Agreements And Service Contracts
- Service Process
- Service Confirmation
- Product Service Letter
- Complaints And Returns
- Case Management
Interaction Center (Web Client)
- Agent Function And Processing Ic
- Ic Web Client Functions
- Ic Business Role
- Ic Navigation Bar Profile
- Ic Layout Profile
- Role Configuration Key
- Communication Architecture
- Function Profiles
Webchannel Management (Ecommerce Overview)
Mobile Applications Overview
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