• Over View Of CRM Architecture
• Business Partner
• Bp Roles & Grouping, Bp Relationships
• Organizational Management
• Organizational Model, Org Determination
• Territory Management
• Territory Hierarchy Levels
• Product Master
• Attributes & Set Type, Hierarchies & Categories,
• Maintain Product
• Transactional Processing
• Business Transactions
• Item Category
• Activity Management
• Business Activities
• Task
• Partner Processing
• Partner Functions, Access Sequence,
• Partner Determination Procedure,
• Text Determination Procedure
• Text Object, Text Type
• Actions
• Action Profile, Condition
• Pricing
• Condition Techniques And Condition Types
• Billing
• Billing Unit, Billing Type, Billing Document
• Middleware
• Object Management
• Bdoc Modeler, Bdoc Messages
• Administration Console
• Bdoc Types,
• Initial Load, Delta Load & Synchronization
• Data Integration Between R/3 & CRM
• Web Ui Configuration
• Business Roles In CRM

Marketing

• Marketing Planner & Campaign Management
• Marketing Calendar
• Interaction Object
• Personalized Mail Forms
• Customer Segmentation
• Product Proposals
• Campaign Automation
• External List Management
• Lead Management

Sales

• Sales Activities
• Opportunity Management
• Sales Cycle, Tools - Buying Center
• Sales Agent
• Copying Controls
• Quotation Management
• Order Management
• Special Functions In Quotation And Order Management
• Contract Management

Service

• Service Master Data
• Installed Base Management
• Service Agreements And Service Contracts
• Service Process
• Service Confirmation
• Product Service Letter
• Complaints And Returns
• Case Management

Interaction Center (Web Client)

• Agent Function And Processing Ic
• Ic Web Client Functions
• Ic Business Role
• Ic Navigation Bar Profile
• Ic Layout Profile
• Role Configuration Key
• Communication Architecture
• Function Profiles

Webchannel Management (Ecommerce Overview)

Mobile Applications Overview